Warranty & RMA

Warranty Policy

Remote technical support

Feel free to contact our customer service to schedule a remote technical support appointment. Our experts will provide you with remote technical guidance.

Hardware repair

Once device got the hardware failure, Please contact Jomplair Customer Service. We will provide you with the best solution.
If the devices out of warranty, both-way transportation costs need customer to pay it. And device repair also need charges not for free.
If the product fails during the warranty period and under normal use, Jomplair will repair it free of charge. The following circumstances are not within the scope of warranty,
  • The product is not well grounded or the power is not in conformity with the standard
  • Do not operate the product by related instructions.
  • Swap the non-swappable modules or cables with power
  • Do not upgrade the software, hardware by the product instructions
  • Do not maintain the product at Jomplair
  • The model and serial number of the products applied for maintenance are not in conformity with the returned.
  • The damages caused by irresistible natural disasters, such as earthquakes, floods, and lightning strikes
  • Equipment into the water, or equipment motherboard corrosion by other substances.
  • Other non-product quality problems

RMA

Notifications:

  1. If you need to return the product purchased from Jomplair, the returned product must be accompanied by an approved RMA from us. You need to confirm receipt before returning the goods. Please check your order history to confirm receipt and then follow the steps below to request a exchange, repair or refund.
  2. We support for 30 days with no reason to return, to take advantage of this service you need to return the products with good appearance and complete accessories (Including but not limited to: power cord, certificate of conformity, warranty card, packing box, gifts, etc.) and it does not affect our secondary sales of the products.

FAQ

Q1: How do I claim products that are damaged, incorrect or lost?

After you receive the products, you can raise a request on Return/Refund no reason within 30 days. If delivery is unsuccessful and you didn't receive the products, contact our customer service and we will extend the time you can request a Return/Refund as appropriate. We will strive to reach a decision regarding your claim as soon as possible and you can contact us for more details.

Q2: Do I need to pay the return shipping cost or customs?

If the return is due to an error on Jomplair (you received an incorrect or defective item, etc.), Jomplair will cover all the shipping costs. If the return is not Jomplair's responsibility, the following areas enjoy free shipping on returns: USA, Canada, Australia, UK, France, Italy, Germany, Portugal, Spain, Russia, Japan, Korea, Belgium, Czech Republic, Switzerland, Brazil, Israel, Netherlands, Poland, UAE, Saudi Arabia, Chile, Ukraine, Mexico.
Usually, international orders may cause customs duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.
Packages returned without authorization or that are not acceptable for return will be rejected or be shipped back to you at your expense.

Q3: Who pays for restocking fees (Applicable Sales Tax, VAT and GST, excluding freight and other charges) ?

The return is caused by Jomplair's liability---Jomplair covers all the freight and import duties.
The return is not caused by Jomplair's liability---You cover all the freight and import duties.
If there is legal prohibition, this restocking fee clause is not applicable.

Q4: Where should I return the products to?

You will get an RMA form once your request for return is approved. Our customer service will instruct you to return the products correctly.

Q5: How do I receive the refund?

We refund you in the original way you paid for the products. In addition, you can refund it to your Jomplair account, which can be used for future orders.

Q6: Do I always get a full refund?

You will receive a full or partial refund depending on the status of returned items listed below.
You can receive
Full refund
Need to be evaluated
Products with good appearance and complete accessories (Including but not limited to: power cord, certificate of conformity, warranty card, packing box, gifts, etc.) that are returned due to defects or quality problems.
Any returned product that is damaged due to customer misuse, missing parts or any other situation that does not qualify for a full refund.
Products returned due to delivery errors, omissions, or products that are not what you ordered.
The product is returned unopened in the original box and complete with accessories (Including but not limited to: power cord, certificate of conformity, warranty card, packing box, gifts, etc.).
Products with good appearance and complete accessories (Including but not limited to: power cord, certificate of conformity, warranty card, packing card, gifts, etc.) and do not affect the second sale of the product within 30 days after receipt of the goods to request a no reason to return.