Shipping & Logistics

Notifications

  • Products with "Free Shipping" listed on its page are enjoy free shipping.
  • Products without "Free Shipping" listed on its page, such as heavy or oversized products, or certain customized products, are not included in this free shipping service, you can confirm the actual logistics cost with our online customer service.
  • Products may be shipped in multiple packages according to each item's stock availability.
  • The courier company will be selected based on the actual situation to ensure the most appropriate shipping option.
  • Delivery Date
    Here is the basic information of the estimated delivery date of the shipping time. Normally, the shipping time is based on your location and the speed of shipping you selected.
Destination Estimated Shipping Day
Hong Kong 2 to 3
Indonesia, Malaysia 6 to 8
Japan 4 to 5
Vietnam 6 to 8
Australia 8 to 10


FAQ

  • Q1: How will the product be shipped?

If you do not have any special requirements, we will choose the most suitable transportation method for your products according to your location and product volume. If you have special requirements or specify a shipping method, please contact our customer service.
  • Q2: How can I know if my order has been shipped or not?

After your package has been shipped, we'll send you a notification email. This email includes the tracking number, shipping date, carrier name and other details. You can use the tracking number to track your package on the carrier's website. You can also view shipping information in My Orders.

  • Q3: What can I do if my package is damaged when I receive it?

If you find that the package you received is damaged, please remember to take photos or videos and contact our customer service. To avoid more inconvenience to you, we will contact the carrier to resolve the issue immediately. If that damage is caused by shipping, our staff will guide you how to return damaged ones to us for an exchange or refund. For more information about return service, you may find it in our Warranty & RMA.

  • Q4: What can I do if my package is lost during the delivery?

Please inform our staff immediately if you find that your package is missing. We will guide you about the remedy procedures according to your situation.